Core step over FAQ

Q: How fast can an this model Core Commuter Electric Bike go?
A: The top speed of an ebike varies depending on the motor power. our Core model equiped with 500W brushless motor and three riding modes: electric mode, pedal assist mode, and pure human power mode. This bike can reach speeds up to 22MPH, giving you a range of up to 35 miles (throttle)/50 miles (PAS) on a single charge，the range depend on the weighth of rider, the whether and even the wind.

Q: How long can the battery last on a single charge?

A: The battery life of our model varies depending on the specific model and usage patterns. For our 36V 13AH high-capacity battery, it typically takes 4-6 hours to fully charge. Once fully charged. In electric mode, the battery can power the bike for a distance to 35 miles, while in pedal-assisted mode, it can extend the range to 50 miles, allowing for longer journeys without worrying about running out of power.

Q: Can this bike satisfy my daily commute? The distance from my home to the company is about 15 miles

Yes, this bike can definitely meet your daily commuting needs. Based on the information you provided, your home-to-work distance is approximately 15 miles. Our electric bike can provide a range of up to 50 miles on a single charge, depending on the riding mode (throttle or pedal-assist) you choose to use. With such a long range, you can easily ride to your destination without worrying about running out of battery. Additionally, our bike offers multiple riding modes, including pure electric mode and pedal-assist mode, allowing you to customize your riding experience according to your preferences and needs. Whether you're riding on city streets or flat roads, this bike will provide a comfortable and efficient commuting experience.

Q: Is it challenging to assemble the Core model ebike?

A: Assembling the Core model ebike is incredibly easy. The bike comes 90% pre-assembled, and we provide detailed instructions, tools, and online installation videos to guide you through the process. With these resources, you can quickly and effortlessly set up your ebike. If you encounter any difficulties or have questions during the assembly, our dedicated customer service team is available to provide assistance and support. We strive to ensure a seamless and hassle-free assembly experience for our customers.

Q: Can I ride this ebike in the rain?

A: Absolutely! Our ebike is designed to withstand rainy conditions. It is equipped with an internal detachable battery that is specially designed to be waterproof, shockproof, and theft-proof. Unlike traditional ebikes with external batteries exposed on the bike frame, our design offers enhanced safety and protection from the elements. So, you can confidently ride our ebike even when it's raining without worrying about damaging the battery or compromising your safety.It can also be cleaned normally.

Q: Does this bike come with any warranty?

A: Absolutely! The Core model comes with a generous 12-month warranty to provide you with peace of mind. In the unlikely event of any issues or concerns, our dedicated customer support team is ready to assist you and provide suitable solutions. Simply reach out to us, and we'll be happy to help.

Q: How do I switch between the three riding modes?

A: Switching between the three riding modes on our Core model electric bike is a breeze. You can conveniently switch modes using the buttons located on the handlebar. When you want to enjoy effortless riding, simply engage the electric mode by twisting the throttle. For a more personalized experience, switch to pedal assist mode, where you can select from 5 different assist levels to match your desired level of assistance. And if you prefer a pure human-powered ride, select the pure human power mode, where the motor will disengage, allowing you to rely solely on your own pedaling power. Enjoy the flexibility and freedom to choose the riding mode that suits your needs at any time.

Q: What scenarios is this bike suitable for?

A: The Core model electric bike is suitable for various scenarios such as commuting, urban sightseeing, and neighborhood exploration, especially in low-slope terrains. Its front dual suspension system provides excellent stability, while the powerful 500W motor and SHIMANO 7-speed transmission allow for smooth rides on different terrains and slopes. Additionally, the removable 36V 13Ah battery provides a long-range of 35-50 miles, offering extended possibilities for your commuting and travel needs.

Q: Can the front headlight provide enough visibility for me to ride at night?

A: Yes,, the front headlight of our core electric bike is designed to provide sufficient visibility for night riding. It is specifically designed to illuminate the path ahead, ensuring clear visibility and safety during nighttime rides. With its powerful and adjustable beam, you can confidently navigate through dark areas and ensure a well-lit path ahead. So, you can ride your bike with peace of mind, knowing that you have adequate visibility even during nighttime commutes

Q: What certifications does your battery have?

A: Our battery is UL certified, which is a globally recognized safety certification. UL certification ensures that our battery has undergone rigorous testing and meets international safety standards. With UL certification, you can have confidence in the safety and reliability of our battery. Additionally, our battery is designed to be waterproof, shock-resistant, anti-theft, and visually appealing, providing you with a high-quality and secure power source for your electric bicycle.

Q: I am 65 years old, is this model Core suitable for me to ride?
A: Yes, the Core model is suitable for riders of various age groups, including those who are 65 years old. It is designed to provide a comfortable and enjoyable riding experience for individuals of all ages. The Core model electric bike offers features such as a step-through frame design, adjustable saddle height, and multiple riding modes, including pedal assist, to cater to different preferences and riding abilities. Additionally, the Core model has a stable and sturdy construction, making it suitable for riders of varying ages and fitness levels.