Privacy Policy

Privacy Statement

HONGKONG ACTBEST NEW ENERGY TECHNOLOGY LIMITED, operating actbestbike.com (collectively, “Actbest,” “we,” “us,” or “our”), takes your privacy seriously.

This Privacy Policy explains how we collect, use, share, store, and process your personal information when you visit our website, purchase our products, communicate with us, subscribe to our marketing communications, or otherwise interact with our products and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you.

Personal data may also include information that, when combined with other information, can reasonably be linked to you.

Personal data does not include information that has been irreversibly anonymized or aggregated so that it can no longer reasonably be used to identify you.

Promoting Safety and Security

We process personal data in accordance with applicable principles of legality, fairness, transparency, and data minimization.

We use reasonable technical and administrative measures designed to protect your personal information.

We may use personal data to verify accounts and user activity, prevent fraud, investigate suspicious or potentially illegal activity, enforce our terms and policies, and protect the security of our products, services, customers, and business.

Such processing may be based on our legitimate interests in maintaining the safety and integrity of our products and services.

What Personal Data We Collect

We may collect the following categories of personal information.

i. Data You Provide

We collect personal information that you voluntarily provide when you use our products or services or otherwise interact with us.

This may include information provided when you:

Create an account
Place an order
Contact customer service
Participate in a survey, contest, promotion, or giveaway
Use our online help or chat tools
Subscribe to email marketing
Subscribe to SMS or text messaging
Submit a product review
Complete a form on our website

When you make a purchase, we may collect information related to the transaction, including:

Name
Email address
Telephone number
Billing address
Shipping address
Order information
Payment information
Account and authentication information
Other information necessary to process and fulfill your order

Payment information may include credit or debit card information or other payment-related details. Payment data may also be processed directly by our payment service providers.

ii. Data About Your Use of Our Services and Products

When you visit our website or use our services, we may automatically collect certain information, including:

Device type
Device identifiers
IP address
Operating system
Browser type
Website usage information
Browsing activity
Pages or products viewed
Referral information
Diagnostic information
Approximate location
Shopping cart activity
Checkout activity
Purchase activity

Where available and permitted, we may use technologies such as IP addresses, cookies, device identifiers, and similar technologies to determine an approximate location and better understand how visitors interact with our website and services.

iii. Mobile and SMS Data

If you choose to opt in to our text messaging program, we may collect information including:

Your mobile phone number
SMS opt-in status
SMS consent status
Date and time of consent
Message delivery information
Message interaction information
Responses to text messages
Purchase history
Browsing activity
Cart activity
Checkout activity
Other information reasonably necessary to operate our text messaging program

We collect and use mobile information only in accordance with your consent and applicable laws and regulations.

How We Use Your Personal Data

Generally, we use personal information to provide, improve, operate, and develop our products and services, communicate with you, process transactions, provide marketing communications where permitted, personalize your experience, measure advertising effectiveness, and protect our customers and business.

i. Providing, Improving, and Developing Our Products and Services

We may use personal information to:

Process and fulfill orders
Provide customer support
Manage customer accounts
Provide product and service information
Improve our website and services
Conduct data analysis and research
Perform audits
Detect and prevent fraud
Improve website functionality
Measure marketing and advertising performance
Develop new products and services
Administer contests, giveaways, surveys, and promotions

Some promotions or programs may have additional rules or privacy disclosures describing how information related to those programs is used.

ii. Communicating With You

Subject to applicable law and, where required, your prior express consent, we may use your personal information to communicate with you regarding:

Your account
Orders and transactions
Shipping and delivery updates
Customer service requests
Product information
Promotional offers
New product announcements
Sales and promotions
Reviews and feedback
Website activity
Abandoned carts or checkouts
Changes to our policies or terms

You may unsubscribe from email marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.

iii. SMS and Text Messaging

If you provide your prior express consent to receive text messages from Actbest, we may use your mobile phone number and related information to send informational and marketing text messages.

These messages may include:

Order updates
Shipping notifications
Transactional messages
Abandoned cart reminders
Abandoned checkout reminders
Promotional offers
Discount codes
Product announcements
Sale reminders
Back-in-stock notifications
Customer service communications
Requests for product reviews
Other messages related to our products and services

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Actbest.

Message frequency may vary.

Message and data rates may apply depending on your wireless carrier and service plan.

You may opt out of marketing text messages at any time by replying STOP to a message or by using another unsubscribe method made available to you.

After opting out, you may receive a confirmation message acknowledging your request.

For assistance, you may reply HELP where supported or contact us using the information provided at the end of this Privacy Policy.

Withdrawal of SMS consent does not affect the lawfulness of processing performed before your withdrawal.

Definition of “Cookies”

Cookies are small pieces of data stored on your browser or device.

Cookies and similar technologies are commonly used to store and retrieve identifiers and other information on computers, phones, tablets, and other devices.

For purposes of this Privacy Policy, the term “cookies” may also include similar technologies such as:

Pixels
Tags
Local storage
Device identifiers
Tracking technologies
Similar software technologies

Use of Cookies

We use cookies and similar technologies to provide, protect, improve, and personalize our products and services.

Cookies may be used to:

Remember items in your shopping cart
Maintain website functionality
Understand visitor behavior
Measure website performance
Personalize content
Provide relevant advertising
Measure advertising effectiveness
Detect fraud
Improve security
Understand browsing and shopping activity

The specific cookies used may vary depending on the websites, products, services, or features you use.

Shopping Cart and SMS Reminder Data

Our website uses cookies and similar technologies to keep track of items that you place in your shopping cart, including when you have abandoned your cart or checkout.

Where you have provided the required SMS consent, this information may be used to determine when to send cart or checkout reminder messages via SMS.

For example, information about your cart or checkout activity may be used to send an abandoned cart or abandoned checkout reminder.

Disclosure of Personal Data

We may make certain personal information available to service providers and business partners that assist us in operating our website, providing products and services, processing payments, fulfilling orders, performing analytics, providing customer support, delivering advertising, or conducting other legitimate business operations.

These parties are permitted to process personal information only as necessary to provide services to us and subject to applicable contractual and legal requirements.

We do not allow these service providers to use your personal information for their own independent marketing purposes unless you have separately provided the required consent.

Mobile Information and SMS Consent

Notwithstanding anything else in this Privacy Policy, we will not share, sell, rent, or disclose your mobile information, including your mobile phone number, SMS opt-in data, or SMS consent status, to third parties or affiliates for their own marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

We may disclose mobile information to service providers that assist us in operating and delivering our text messaging program, such as:

SMS and messaging platform providers
Telecommunications carriers
Mobile network operators
Technology service providers
Vendors involved in transmitting or delivering text messages

Such information will be disclosed only as reasonably necessary to provide and operate our messaging services.

These service providers are not authorized to use your mobile information or SMS consent information for their own independent marketing or promotional purposes.

This limitation applies regardless of any other provision of this Privacy Policy concerning the sharing of personal information.

Data Disclosure, Storage, Transfer, and Processing

i. Fulfillment of Legal Obligations

We may process or disclose personal information when necessary to comply with applicable laws, regulations, legal processes, court orders, governmental requests, or other legal obligations.

If you reside in the European Economic Area (“EEA”), our processing of your personal information will be based on an appropriate legal basis under the General Data Protection Regulation (“GDPR”), including consent, contractual necessity, compliance with legal obligations, or legitimate interests where applicable.

Where our processing is based on your consent, you may withdraw your consent at any time, subject to applicable law.

ii. Corporate Transactions and Business Operations

We may share personal information with our affiliated companies where reasonably necessary for legitimate business operations and subject to applicable privacy laws.

In the event of a:

Merger
Reorganization
Acquisition
Joint venture
Assignment
Spin-off
Transfer
Sale of assets
Bankruptcy
Similar corporate transaction

we may transfer personal information as part of that transaction.

However, mobile phone numbers, SMS opt-in data, and SMS consent information will not be transferred or shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our legal rights, enforce our terms, investigate fraud, protect our operations, or protect our customers or users.

iii. Legal Compliance, Security, and Protection of Rights

We may disclose personal information where required or permitted by:

Applicable law
Legal process
Litigation
Regulatory requirements
Court orders
Law enforcement requests
Governmental requests

We may also disclose information where reasonably necessary to protect:

National security
Public safety
Our legal rights
Our users
Our employees
Our business operations
Our property

Your Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Access personal information we hold about you
Correct inaccurate personal information
Request deletion of personal information
Restrict certain processing
Object to certain processing
Withdraw consent
Request a copy of your personal information
Request data portability
Opt out of certain marketing communications
Lodge a complaint with an applicable data protection authority

We take reasonable steps to help ensure that personal information is accurate, complete, and up to date.

To protect your privacy and security, we may need to verify your identity before fulfilling certain requests.

There may be circumstances where applicable law permits or requires us to retain certain information or decline a request.

You may contact us using the contact information below to exercise applicable privacy rights.

We will respond to valid requests within the timeframe required by applicable law.

Third-Party Websites and Services

Our website, products, and services may contain links to third-party websites, applications, products, or services.

We are not responsible for the privacy practices, security practices, or content of third parties.

This Privacy Policy applies only to personal information collected or processed by Actbest in connection with our products and services.

We encourage you to review the privacy policies of third parties before providing personal information to them.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Providing products and services
Fulfilling contractual obligations
Maintaining business records
Complying with legal obligations
Resolving disputes
Enforcing agreements
Preventing fraud

Where a longer retention period is required or permitted by applicable law, we may retain information for that period.

Text Messaging Consent & Usage

If you opt in to receive text messages from Actbest, we may collect your mobile phone number, SMS opt-in and consent status, message delivery and interaction data, and information related to your purchases, browsing activity, cart activity, and checkout activity.

Subject to your prior express consent, we may use this information to send informational and marketing text messages, including:

Order updates
Abandoned cart or checkout reminders
Promotional offers
Product announcements
Sale reminders
Customer service communications
Requests for reviews
Other messages relating to Actbest products and services

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP or by using another unsubscribe method made available to you.

We will not share, sell, rent, or disclose your mobile information, including your mobile phone number, SMS opt-in data, or SMS consent status, to third parties or affiliates for their own marketing or promotional purposes.

This restriction applies regardless of any other provision of this Privacy Policy relating to the sharing of personal information.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

We may share mobile information and SMS consent information with service providers that assist us in providing and operating our messaging services, including messaging platform providers, telecommunications carriers, and other vendors involved in the delivery of text messages.

Such information will be shared only as necessary to provide the messaging service and will not be used by those parties for their own marketing or promotional purposes.

Our website uses cookies and similar technologies to keep track of items you place in your shopping cart, including when you abandon your cart or checkout.

Where you have provided the required SMS consent, this information may be used to determine when to send cart or checkout reminder messages via SMS.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our business practices
Our products and services
Technology
Industry practices
Legal requirements
Regulatory requirements

When appropriate, we may provide notice of material changes through our website or other reasonable means.

The updated Privacy Policy will become effective when posted or on the effective date stated in the updated policy.

We encourage you to review this Privacy Policy periodically.

Your continued use of our products or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

Contact Information

If you have questions regarding this Privacy Policy, our collection or use of personal information, or if you would like to exercise any applicable privacy rights, please contact us at:

Actbest / HONGKONG ACTBEST NEW ENERGY TECHNOLOGY LIMITED

Website: actbestbike.com