Warranty Policy
1. One-Year Limited Warranty
Actbest provides a one-year limited warranty covering manufacturing defects in materials and workmanship in eligible electric bicycles purchased through official or authorized Actbest channels. Coverage is subject to the eligibility requirements, exclusions, and claim procedures below.
The warranty period begins when the original purchaser receives the electric bicycle. [CONFIRM: This draft standardizes the warranty start date to original delivery. The existing page also uses the purchase date in some sections.]
This warranty is separate from the eligibility requirements and deadlines in our Returns, Refunds and Exchanges Policy. A warranty claim does not automatically qualify a bicycle for a return, refund, or complete replacement.
2. Eligibility and Warranty Transfers
Warranty registration is automatic for eligible purchases through an official Actbest channel. Keep your order number and proof of purchase for any claim.
A subsequent owner may receive the remaining warranty coverage only if the original one-year warranty has not expired and the original purchaser's name and order number are provided for verification. A transfer does not restart the warranty.
Lost or stolen bicycles are not covered. Coverage is also unavailable if damage prevents the bicycle from being identified as an Actbest product.
Warranty service applies to eligible products purchased and used in the United States or Canada through authorized channels in the original country or region of purchase. Service may be limited or unavailable if a product is moved or imported for use outside that country or region.
3. How to Request Warranty Service
Contact the official website or authorized dealer where you purchased your bicycle. For orders placed directly with Actbest, email service@actbest.net.
Please provide:
- Your order number and proof of purchase;
- Your name and contact information;
- A description of the issue;
- Clear photos or videos showing the affected area or component; and
- Any additional information reasonably needed to evaluate your claim.
Actbest will review the supporting information to determine whether the issue qualifies for warranty coverage and which remedy is appropriate. Supporting photos or videos must be verified before replacement parts are shipped.
Do not return a bicycle, battery, or component before receiving authorization and shipping instructions from Actbest. If a return is required, send the original bicycle or the specific components and accessories requested by Customer Service.
4. Shipping Damage
Report shipping damage to service@actbest.net within 7 days of receiving your bicycle. Include clear photos or videos of the damage and packaging. Claims submitted after this reporting window are not accepted under the shipping-damage process.
Shipping damage is assessed separately from manufacturing defects. Its exclusion from the definition of a product quality issue in the Returns, Refunds and Exchanges Policy does not remove this separate reporting process.
Shipping-related scratches on complimentary accessories are not eligible for replacement or compensation. Complimentary accessories are not covered by the limited warranty.
5. Warranty Coverage
5.1 Frame
An eligible frame with a manufacturing defect is covered for one year. Actbest may replace it with the same model or the closest available model. Replacement stock may have minor cosmetic imperfections. Labor for frame replacement is not covered.
Frame exclusions include corrosion, peeling paint, scratches, impact marks or damage, irreversible modifications such as drilling or welding, and chain guards added to the frame where applicable.
5.2 Battery
Eligible batteries are covered by a one-year limited warranty. If Actbest verifies a covered battery malfunction during that period, the battery will be repaired or replaced without charge for the repair or replacement battery. Cash compensation is not provided under this battery remedy.
Repair or replacement does not restart or extend the original warranty period.
Battery damage caused by an unsuitable or incompatible charger, improper charger use, broken seals or tampering, or use in equipment other than the electric bicycle is excluded.
5.3 Original Components
Eligible original components are covered for one year against manufacturing defects in materials or workmanship. Damage caused by user error or normal wear is excluded.
The existing component replacement coverage includes handlebars, seat posts, saddles, brakes, lights, pedals, rims, derailleurs, shifters, wiring harnesses, kickstands, reflectors, and hardware.
Brake pads, brake rotors, spokes, tires, inner tubes, chains, and chainrings are excluded from component coverage, as are electrical-component corrosion and deterioration of the product's finish or appearance.
[CONFIRM component scope: The existing page lists cranksets and freewheels as both covered and excluded. Proposed clarification: “Cranksets and freewheels are covered for verified manufacturing defects, but not for normal wear.”]
Under the existing component warranty, customers are responsible for shipping replacement components. This is separate from the shipping costs Actbest covers for approved quality-related returns or exchanges under the Returns, Refunds and Exchanges Policy.
6. Exclusions
This limited warranty does not cover:
- Normal wear and tear;
- Damage caused by accidents, collisions, misuse, abuse, stunt riding, racing, or other use inconsistent with the product's intended purpose;
- Damage caused by improper storage, inadequate maintenance, abnormal exposure to liquids, chemicals, moisture, abrasive materials, sand, or dust, or abnormal physical or electrical stress;
- Scratches, dents, or cosmetic damage not caused by Actbest;
- Products with removed, altered, damaged, tampered-with, or unreadable serial numbers or barcodes;
- Damage caused by accessories or equipment not supplied or approved by Actbest;
- Damage caused by assembly, testing, operation, maintenance, installation, repair, or adjustment that does not follow the assembly instructions and user manual;
- Damage caused by fire, flooding, wind, lightning, earthquakes, severe weather, blown fuses, or improper power-source use; or
- Products purchased or used outside the eligible geographic area described above.
7. Assembly and Labor
Actbest bicycles require assembly after delivery. Being unable to assemble the bicycle is not, by itself, a qualifying reason for a return. Actbest does not cover additional assembly costs incurred because a customer is unable to assemble the product.
Frame replacement labor is excluded. Labor associated with damage or circumstances excluded from warranty coverage—including misuse, accidents, improper assembly or maintenance, non-approved equipment, altered identification markings, excluded cosmetic damage, and excluded geographic use—is also not covered. This policy does not promise reimbursement of other labor charges.
8. Complete Bicycle Replacements
A complete replacement requires review and approval by Actbest Customer Service. Customers must return the original bicycle and any accessories or components requested by Actbest before the approved replacement is processed.
Inspection and processing of returned bicycles usually take 3–6 business days after receipt.
Approved replacement bicycles are usually shipped within 7–15 business days, subject to the timing communicated by Customer Service. They are shipped to the address on the original order unless an address change has been arranged with Customer Service.
A replacement bicycle inherits the remaining warranty of the original order. Its warranty does not restart.
For a confirmed quality issue handled under the Returns, Refunds and Exchanges Policy, Actbest covers the applicable return or exchange shipping costs. Exchanges for personal reasons are subject to that policy's separate fees and eligibility requirements.
9. Returns and Refunds
Complete-bicycle return requests must be made within the applicable 14-day return window. Under the quality-related return process, customers must report qualifying product quality issues within 7 days of receipt.
These return-related deadlines are separate from the one-year limited warranty. Issues outside the return process are reviewed under the applicable warranty coverage; a refund or complete replacement is not automatically available.
See the Returns, Refunds and Exchanges Policy for authorization requirements, fees, inspection, and refund timing.
10. Contact
Email: service@actbest.net
Phone: +1-313-251-4318
Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time
Nothing in this policy limits consumer rights that cannot be excluded or restricted under applicable law.